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Celebrating 8 Years of Spa Success spent with some Walt Disney Institute Training

First allow me to say on behalf of my wife, and ESSpa Kozmetika CEO, Eva and all of team-members and other stakeholders – THANK YOU (times infinity) to every single one of our guests who have visited our spa (in person or virtually via our website) over the last 8 years. It is because of your generousity, friendship and trust that ESSpa Kozmetika has been able to grow and continues to innovate and lead while staying true to our traditions.

To celebrate 8 years of operating a (we think) successful business, Eva and I decided to spend the anniversary of our original opening date (02/02/02) with an intensive, all-day educational training seminar with a group of executives, cast-members and facilitators from the Disney Institute. These incredible people generously shared their processes, programs and protocols (plus a little magic) that the Walt Disney Company uses to create the best customer experience on planet earth.

What does this mean to you. It means that Eva and I and our entire team of spa professionals will not rest on our laurels or our international awards. We are not satisfied with being named the “Best in Pittsburgh” or even the “3rd Best Spa in America”. It means that Eva and I will go to unusual degrees to ensure that every time a guest walks through our doors (or calls us on the phone, or visits our website) WE will exceed their expectations.

So, as we say thank you for helping us achieve 8 years of growth and success, we also say to all who are listening – “wait til you see what we are going to do tomorrow.” To reinforce our feelings about this, I invite you to watch the short video below.

Sincerely hoping to exceed your expectations every day – Scott Kerschbaumer

Tour the spa remodeling project with Esspa owner Eva Kerschbaumer

Right, so every year we close ESSpa Kozmetika Organic Skincare for the first week to make a few improvements to our spa. To many, with only 5 days available in the middle of winter, you might think that the improvements would be minor little fixes. To those who know us, well lets just say we are a little bit crazy – because we basically blow up the entire place and build entirely new additions to our spa……..each and every year. And to really make us (and everyone who help us) go absolutely nuts, we do this all in 7 days or less (this year we started work on January 4th and reopened for business on January 11th) AND we really don’t write down any concrete plans (I do plan things out in my head but I hate writing things down – because I am king of the procrastinators and a little bit lazy). And besides, like I keep saying to my builders, as long as they keep finishing on time what the ideas in my head are, why do I need to waste time writing things down?

So take a moment and watch this lovely video as Eva takes you on a tour of the storm before the calm as we remodel ESSpa Kozmetika into Version 8.0.

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